Wed 13 October (14.00 – 15.30)
Water: Making the water market more customer focused
Government priorities, Regulatory changes and how to get the most from your Retail Supplier.
Agenda
| 14.00 | Welcome and Introduction Karma Loveday, Water Adviser, MEUC |
| 14.05 | Governance priorities for water and the water market Customer-centred governance and driving the right behaviours for customers through the Market Performance Framework Adam Richardson, Market Development Director, MOSL |
| 14.20 | Regulatory Update Keeping Business Water Customers informed of regulatory developments. Shaun Kent, Principal, Performance and Outcomes, Ofwat |
| 14.35 | Complaints masterclass Latest complaints data, and what you need to know about elevating a complaint to CCW Christina Blackwell, Senior Policy Manager, and Adam Boyns, Policy Manager, Consumer Council for Water |
| 14.50 | Reduce your water costs – sustainably – and lessons from the Covid experience Proven steps to make worthwhile savings on your water costs, and a review of lessons from the Covid experience and what market changes customers can expect now. Bill Clarke, Sales, Director, SES Business Water |
| 15.10 | Open Mic. – questions to the panel Your opportunity to pose questions, or provide comments |
| 15.30 | Close |